Terms of Service

By creating an account, booking an appointment, messaging the clinic through WhatsApp or using My Clinics (the "Service"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

My Clinics is a clinic management platform that helps clinics and healthcare providers manage appointments, patient records, medical history, prescriptions, medicines, billing and reports. Patients may use the Service to book and manage appointments, chat with the clinic's assistant, receive reminders and access their own records. The Service includes a patient portal, a doctor/staff portal, and a WhatsApp-based booking assistant.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account and keep it up to date. Staff accounts are provisioned by the clinic; patient accounts may be created through the sign-up page or via Google sign-in. Notify the clinic immediately if you suspect unauthorised use of your account.

The Service stores and organises health information but is not a medical service. Content on the Service — including prescriptions, diagnoses and reports — is provided by licensed healthcare professionals and is not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a qualified provider with any questions you may have about a medical condition. In an emergency, contact your local emergency services.

Appointment availability, timings and doctors are subject to change at the clinic's discretion. You agree to attend booked appointments on time and to cancel or reschedule with reasonable notice — through your account, by calling the clinic, or by messaging the WhatsApp assistant. The clinic may mark missed appointments as no-shows and may apply its own cancellation policy.

Bills generated through the Service reflect the clinic's charges for consultations, procedures and services. Bills are issued as PDFs through the portal and reflect the clinic's pricing. Payment terms, refunds and cancellations are governed by the clinic's own policies. Contact the clinic directly for any billing disputes.

By providing your phone number or messaging the clinic's WhatsApp assistant, you consent to receive appointment confirmations and reminders via WhatsApp. Reminders are sent for booked appointments only and are kept to a minimum. You can opt out of reminder messages at any time by telling the clinic or the assistant. Standard messaging rates may apply and are the responsibility of your carrier.

The clinic may offer an AI chat assistant that helps you find doctors, check availability and book, reschedule or cancel appointments. The assistant's answers are generated from clinic-provided information, and it never confirms a doctor or time slot unless the backend confirms it. The assistant is not a medical professional and does not provide medical advice, diagnosis or treatment. Always confirm important details directly with the clinic.

You may upload medical reports and files through the portal. You are responsible for the content you upload and confirm that you have the right to share it. Do not upload files containing anyone else's information without consent, and do not upload unlawful content. Uploads are subject to reasonable size and type limits enforced by the Service and are visible only to clinic staff involved in your care.

Prescriptions and medicine information displayed in the Service are provided by the clinic's doctors for your treatment. Follow your doctor's instructions for any medication and contact the clinic if you have questions about dosage or interactions.

You agree not to misuse the Service — for example, by attempting to access other users' data, interfering with the Service's operation, impersonating others, or using the Service for unlawful purposes. The clinic may suspend or terminate accounts that violate these terms.

The Service, its software, design and content (excluding your own data) belong to the clinic and its licensors. You may not copy, modify or redistribute them without permission.

To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind, and the clinic is not liable for indirect, incidental or consequential damages arising from your use of the Service, including reliance on automated messages or the AI assistant. The clinic will make reasonable efforts to keep the Service available but does not guarantee uninterrupted operation.

We may update these terms from time to time. Material changes will be reflected on this page with an updated date. Continued use of the Service after changes take effect means you accept the revised terms.

Questions about these terms? Contact the clinic directly through your account, by phone, or through the WhatsApp assistant. You can also reach the clinic through the contact details provided on its website.