Customer Success Manager
Onboard clinics, train staff and turn WhatsApp into their front desk.
Be the first human after signup. You will onboard clinics, configure souls, import patients and ensure the AI books correctly — then keep clinics retained and referring.
Start
ASAP • 2-week decision
Team
Engineering • AI • Design
Impact
Clinics, patients daily
What you will do
- Onboard clinics: Clinic ID, doctors, patients, WhatsApp QR
- Train staff on appointments, billing and reports
- Monitor reminders, queues and turn alerts
- Collect feedback and loop to product
Day-to-day at My Clinics
- Morning standup (async), deep work, clinic feedback review
- Ship behind feature flags, measure, iterate with real clinics
- Pair with AI/WhatsApp team for end-to-end patient journeys
- Friday demos — show what you shipped
What we look for
- 2+ years in SaaS CS or clinic operations
- Excellent communication in English/Hindi
- Comfortable with WhatsApp Business and dashboards
- Empathy for doctors and front-desk staff
Our values
Clinic obsessed, own the outcome, default to trust. We build for doctors and patients, not demos.
Interview process
Fast, respectful, transparent — 7 to 10 days total.
Resume review
We reply in 3 days
Intro call
30 min, culture & role
Task / Pairing
Real clinic problem, 60 min
Offer
Comp & start date
Perks & benefits
Health cover
Medical for you and family
Real impact
500+ clinics, patients daily
Flexible
Async, family-first hours
Ownership
Equity and trust
About My Clinics
My Clinics is a secure multi-tenant platform for doctors and clinics. One Clinic ID isolates all data — appointments, records, prescriptions, billing and reports. A WhatsApp AI books, reminds and answers from grounded knowledge. We are a small, senior team that ships daily and measures impact in patients, not tickets.
How to apply
Send your resume (PDF) and portfolio/GitHub/LinkedIn to developer@myenum.in with subject Application: Customer Success Manager.
- Attach resume • Add GitHub/portfolio • Mention notice period & CTC
- We reply within 3 working days — even if it’s a no, you’ll hear from us
- Equal opportunity, remote-friendly, clinic-obsessed
Questions? Email developer@myenum.in • My Clinics, India