Question 1

What is MyClinics and how does it help doctors and clinics?

Accepted Answer

MyClinics is an all-in-one clinic management platform designed to automate front-desk operations. It provides 24/7 WhatsApp appointment booking, live OPD queue counters, electronic medical records (EMR), digital prescriptions, GST billing, and pharmacy inventory in a secure multi-tenant system.

Question 2

How long does it take to set up my clinic on MyClinics?

Accepted Answer

You can sign up and start managing your clinic in under 5 minutes. Adding doctors, configuring consultation hours, and connecting your WhatsApp assistant requires no technical setup or hardware installation.

Question 3

Do I or my front-desk staff need technical training to use the software?

Accepted Answer

No. The software is built with an intuitive, clean interface that feels as familiar as everyday messaging apps. Receptionists and staff can schedule visits, register walk-ins, and print bills immediately without formal training.

Question 4

Does MyClinics work on mobile phones, tablets, and computers?

Accepted Answer

Yes. MyClinics is fully cloud-based and responsive. Doctors and staff can securely access the dashboard from smartphones, iPads, tablets, laptops, and desktop computers anywhere, with progressive web app (PWA) support.

Question 5

Can I manage multiple doctors and clinic branches from a single account?

Accepted Answer

Yes. MyClinics supports solo practitioner clinics as well as multi-doctor polyclinics and multi-location practices, with role-based access control for clinic admins, doctors, receptionists, and pharmacy staff.

Question 6

Can I import my existing patient records and medicine inventory?

Accepted Answer

Yes. MyClinics provides quick-import and bulk upload tools for patient directories and pharmacy medicine catalogs, making data migration from spreadsheets or legacy software fast and error-free.

Question 7

Is there a free trial or live product demo available?

Accepted Answer

Yes. You can test the platform with a live demo walk-through or sign up for a trial account to test the dashboard, WhatsApp booking flow, and queue management before committing to a paid plan.

Question 8

What happens if my clinic experiences slow internet or a temporary outage?

Accepted Answer

MyClinics includes Progressive Web App (PWA) offline support. Your reception team can still view queued patient tokens and consult schedules cached locally on their device until internet connectivity resumes.

Question 9

How does the WhatsApp AI assistant book appointments for patients?

Accepted Answer

Patients message your clinic's WhatsApp number naturally (e.g., 'I want to book an appointment with Dr. Sharma tomorrow morning'). The AI assistant checks live doctor availability, collects necessary details, reserves the slot, and sends an instant WhatsApp confirmation.

Question 10

Does the WhatsApp assistant work 24/7 when the clinic is closed?

Accepted Answer

Yes. The AI assistant responds instantly 24 hours a day, 7 days a week—including nights, weekends, and holidays—so patients can book upcoming appointments and receive clinic info even when your front desk is closed.

Question 11

How do automated WhatsApp reminders reduce patient no-shows?

Accepted Answer

MyClinics automatically sends WhatsApp reminder alerts ~30 minutes prior to the scheduled consultation with token details and clinic directions. Clinics using MyClinics report an average 42% reduction in missed appointments.

Question 12

Can patients reschedule or cancel their appointments over WhatsApp?

Accepted Answer

Yes. Patients can request to reschedule or cancel directly through the WhatsApp chat. The system instantly updates the doctor's calendar and opens up the time slot for other patients waiting in line.

Question 13

Will the WhatsApp AI hallucinate or give wrong medical advice?

Accepted Answer

No. The AI assistant is strictly grounded in your clinic's verified knowledge base (soul.md and uploaded clinic documents). It answers questions about timings, doctors, fees, and location, and strictly refers medical inquiries to a doctor consultation.

Question 14

Can we customize the WhatsApp assistant's personality, greeting, and clinic FAQs?

Accepted Answer

Absolutely. You can customize your clinic's assistant persona via the soul.md configuration and knowledge documents. You define custom clinic rules, consulting hours, doctor bios, consultation fees, and clinic policies.

Question 15

What happens if a patient asks a complex query the AI cannot handle?

Accepted Answer

If a patient query requires human intervention, the assistant flags the conversation in your clinic dashboard's AI Assistant and Leads inbox so your front-desk staff can step in and reply directly.

Question 16

Can the WhatsApp bot send post-consultation instructions and follow-up reminders?

Accepted Answer

Yes. Automated follow-ups can be sent to patients post-visit, reminding them about their medication schedule, follow-up dates, or inviting them to leave a review for the clinic.

Question 17

How does the live OPD queue counter and token system work?

Accepted Answer

Every booked patient receives a daily token number. As the doctor marks consultations complete, the live counter updates in real time and automatically alerts the next patient on WhatsApp that it is their turn to enter.

Question 18

Can receptionists easily manage walk-in patients alongside online bookings?

Accepted Answer

Yes. Receptionists can use the Quick-Add feature to register walk-in patients in seconds, assigning them immediate tokens without interrupting pre-booked WhatsApp or online appointments.

Question 19

Can doctors view and manage their daily appointment schedule?

Accepted Answer

Doctors have a dedicated dashboard displaying their day's schedule, live token progression, completed consultations, and patient history, enabling seamless transition between patients.

Question 20

Can patients check their live token number from home before coming to the clinic?

Accepted Answer

Yes. Patients receive a unique WhatsApp tracking link showing the current token being served and their estimated consultation time, allowing them to time their arrival and avoid crowded waiting rooms.

Question 21

Can multiple doctors have independent live queue counters in the same clinic?

Accepted Answer

Yes. Each doctor in your clinic has their own independent queue counter, token sequence, and schedule. The receptionist can manage all active doctor counters simultaneously from the queue dashboard.

Question 22

How does the system prevent double-booking or scheduling conflicts?

Accepted Answer

The scheduling engine synchronizes time slots in real time across online bookings, WhatsApp reservations, and receptionist walk-ins, guaranteeing that no time slot or token is allocated twice.

Question 23

Can emergency or priority patients be moved up in the queue?

Accepted Answer

Yes. Clinic staff have full control to reorder tokens or insert priority patients directly into the queue when immediate medical attention is required.

Question 24

Can doctors issue digital prescriptions in MyClinics?

Accepted Answer

Yes. Doctors can generate clean digital prescriptions with medicine search, auto-completed dosages, frequency instructions, and clinical advice. Prescriptions can be printed or delivered directly to the patient's WhatsApp.

Question 25

How are patient medical records and lab reports stored?

Accepted Answer

All patient vitals, diagnosis history, allergies, visit notes, and uploaded diagnostic reports (securely stored in Cloudflare R2) are organized into a unified, searchable patient medical timeline.

Question 26

Does MyClinics include pharmacy inventory and stock tracking?

Accepted Answer

Yes. The integrated pharmacy module lets clinics track medicine batches, purchase invoices, retail sales, expiry dates, stock adjustments, and supplier history with low-stock alerts.

Question 27

Can doctors create customized prescription templates for common diagnoses?

Accepted Answer

Yes. Doctors can save standardized prescription templates (e.g., Seasonal Flu, Hypertension, Dental Cleaning) with pre-filled medications and instructions to create complete prescriptions in under 15 seconds.

Question 28

Can prescription printouts include our clinic's logo and custom letterhead?

Accepted Answer

Yes. You can configure custom clinic letterhead layouts, logos, doctor registration numbers, and clinic addresses to print professional, compliant physical prescriptions or export signed PDFs.

Question 29

Does the prescription system include medicine brand names and generic salts?

Accepted Answer

Yes. The medicine database supports brand names, generic formulations, strengths, dosage formats (tablets, syrups, injections), and customizable intake timings (before food, after food, bedtime).

Question 30

Can patients upload past test reports and records to their profile?

Accepted Answer

Yes. Patients and staff can upload lab PDFs, scan images, and test reports directly to the patient's record, where they are indexed and easily accessible to doctors during consultations.

Question 31

Can I generate GST-compliant bills and track payments?

Accepted Answer

Yes. Invoices can be generated automatically from visits and pharmacy items with GST calculation, discount handling, payment mode tracking (Cash, UPI, Card), and pending balance alerts.

Question 32

What pricing plans does MyClinics offer?

Accepted Answer

MyClinics offers transparent monthly and annual tiers: Starter (₹7,000/mo), Growth (₹12,000/mo), and Scale (₹20,000/mo). Annual subscriptions include ~17% savings (2 months free). All plans include WhatsApp booking and strict data isolation.

Question 33

Can patients view past bills and records online?

Accepted Answer

Yes. Patients can access a self-service Patient Portal to review their past appointments, payment receipts, active prescriptions, and lab reports anytime from their phone.

Question 34

Which payment methods can be tracked in the clinic billing system?

Accepted Answer

The system supports Cash, UPI, Card, Net Banking, and custom split-payment options. You can record payments, track partial dues, and generate payment receipts instantly.

Question 35

Does MyClinics generate daily revenue and collection reports?

Accepted Answer

Yes. The dashboard provides real-time financial reporting including daily OPD collections, pharmacy turnover, outstanding patient balances, doctor-wise revenue splits, and monthly GST breakdowns.

Question 36

Are there any hidden setup fees or charges per WhatsApp message?

Accepted Answer

No hidden fees. Our pricing plans include all core features, multi-tenant hosting, and WhatsApp booking capabilities with clear upfront monthly or annual billing.

Question 37

Can I change or cancel my clinic subscription plan at any time?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your subscription at any time directly from your clinic billing settings without penalty.

Question 38

Is my clinic's patient data isolated and private?

Accepted Answer

Yes. MyClinics uses a multi-tenant architecture with strict database-level isolation. Every clinic has its own dedicated namespace and Clinic ID, ensuring no clinic or outside party can ever view your records.

Question 39

Who owns our clinic's medical and financial data?

Accepted Answer

You own 100% of your data. You can export patient records, appointment registries, and revenue reports at any time with no lock-in.

Question 40

How is patient data protected against unauthorized access?

Accepted Answer

All network traffic is encrypted using TLS 1.3, and medical files are stored with AES-256 encryption. Granular role-based permissions ensure staff members only see the modules authorized by the clinic administrator.

Question 41

Can I control what each staff member can view and edit?

Accepted Answer

Yes. MyClinics provides granular role-based permissions (Admin, Doctor, Nurse, Receptionist, Pharmacist). Receptionists cannot view clinical diagnoses unless authorized, and staff cannot alter billing audits.

Question 42

Are database backups automated, and where is the data hosted?

Accepted Answer

Database backups are automated daily with redundant geographic snapshots. Files and medical documents are stored in Cloudflare R2 object storage with multi-layer encryption.

Question 43

Is MyClinics compliant with telemedicine and digital health guidelines?

Accepted Answer

Yes. MyClinics adheres to the Telemedicine Practice Guidelines and digital healthcare security standards, ensuring doctor consent, digital prescription validity, and strict patient confidentiality.

Frequently Asked Questions

Built for Fast, Flawless Clinic Operations

24/7 WhatsApp AI Assistant

Live Queue & Turn Alerts

Strict Data Isolation

Ready to run your clinic on autopilot?